Kia ora and welcome to CCS Disability Action learning.

Module Overview

This foundation eLearning module introduces participants to the principles of disability awareness. It explores diversity and inclusion and empowers learners to improve outcomes for the communities we serve.

You will learn about the use of respectful language, Universal Design, how to uphold the rights of disabled people, and practical ways to make meaningful changes that support an inclusive society.

Throughout the module, you will hear from Disabled Leaders from across Aotearoa New Zealand as they share their personal experiences, insights, and perspectives. Co‑created with disabled leaders, this course includes:

Video content sharing lived‑experience perspectives and insights into common barriers Interactive activities designed to guide, support, and enhance your learning Built‑in accessibility features to ensure the module is inclusive for all learners.

Module Overview

This foundation module introduces the core principles of accessible public transport. You will learn how your role contributes to creating transport journeys that are welcoming and accessible for everyone in your community.

The module also supports you to build a culture of care and inclusion across all passenger interactions. You will explore disability as a natural part of human diversity, learn how to use respectful and inclusive language, and hear real stories about barriers faced by disabled New Zealanders.

Co‑created with disabled leaders, the module includes video insights and interactive activities to guide and reinforce your learning.

Learning Outcomes

By the end of this module, you will be able to:

Describe your role in providing positive and inclusive transport experiences for all passengers.

Recognise attitudes and barriers encountered by passengers with impairments.

Identify key legislation relating to accessible transport and understand how it applies to your role. Use respectful language and apply inclusive practices when engaging with passengers.

This module provides a clear and practical introduction to New Zealand Standard 4121:2001 – Design for Access and Mobility, the key technical standard that guides accessible design in the built environment. Participants will explore the purpose, scope, and structure of NZS 4121, understand how it interfaces with the Building Code, and learn how to interpret and apply its requirements in real‑world design and assessment contexts. The module emphasises practical use of the standard to support consistent, accessibility decisions.