Module Overview
This foundation module introduces the core principles of accessible public transport. You will learn how your role contributes to creating transport journeys that are welcoming and accessible for everyone in your community.
The module also supports you to build a culture of care and inclusion across all passenger interactions. You will explore disability as a natural part of human diversity, learn how to use respectful and inclusive language, and hear real stories about barriers faced by disabled New Zealanders.
Co‑created with disabled leaders, the module includes video insights and interactive activities to guide and reinforce your learning.
Learning Outcomes
By the end of this module, you will be able to:
Describe your role in providing positive and inclusive transport experiences for all passengers.
Recognise attitudes and barriers encountered by passengers with impairments.
Identify key legislation relating to accessible transport and understand how it applies to your role. Use respectful language and apply inclusive practices when engaging with passengers.