Module Overview
This module builds on the knowledge gained in the Foundation - Transport for all course, with content specifically designed for operators of rail services.
You will gain valuable insights into the barriers passengers may experience and the important role you play in enabling positive, safe, and accessible end‑to‑end rail journeys. Through interactive activities and practical information delivered via video stories, you will learn practices that support a culture of care and contribute to inclusive, high‑quality transport experiences.
Key Areas Covered in this Module
Effective and respectful communication
Building and maintaining a culture of care
Assisting passengers with safe boarding and disembarking
Operating technology systems that support customer journeys
Understanding and managing priority seating
Ensuring safe and comfortable journeys for all passengers
Supporting passengers travelling with assistance or support dogs
Managing service disruptions in an accessible and inclusive manner