Module Overview
This module builds on the knowledge gained in the Foundation - Transport for all course, with content specifically tailored for operators of bus services. You will gain valuable insights into the barriers passengers may experience and the important role you play in enabling safe, positive, and accessible end‑to‑end bus journeys.
Through interactive activities and practical information shared via video stories, you will learn practices that support a culture of care and help ensure a welcoming, inclusive experience for all passengers.
Key Areas Covered in this Module
Effective and respectful communication
Building and maintaining a culture of care
Assisting passengers with safe boarding and disembarking
Operating technology systems that support customer journeys
Understanding and managing priority seating
Ensuring safe, comfortable journeys for all passengers
Supporting passengers travelling with assistance or support dogs